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Quadient Operating Models: Choosing How to Manage Your Output System Effectively

Quadient Inspire is chosen, and go-live is several months away. At the same time, there is no Quadi…
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Quertum article header for “Where Your CCM Lives: Choosing Between On-Premise, IaaS, PaaS, SaaS, and Hybrid.” The visual shows cloud, infrastructure, and secure document system icons on a dark navy background.

Where Your CCM Lives: Choosing Deployment Models for Regulated Customer Communication Management

By the time the business realises that pushing a single template change takes weeks, because the re…
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Big Question mark with a text next to it: "Why Enterprise CCM Needs a Strategic Partner, Not Just a Platform Qualifying the questions and challenges on platform, migration, and operating model design so enterprise CCM can move safely, scale faster, and stay audit-ready."

Why Enterprise CCM Needs a Strategic Partner, Not Just a Platform

The platform decision absorbs most of the attention. The failures show up somewhere else entirely…
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Graphic by Quertum showing legacy CCM platforms like HP Exstream, Papyrus, DOPiX, Assentis, and Pitney Bowes with the message “True Cost of Legacy CCMs: How Obsolete Systems are Quietly Stealing Your Resources,” highlighting hidden operational costs in banking and insurance communication systems.

True Cost of Legacy CCMs: How Systems Like Exstream, DOC1, Assentis, DOPiX, Papyrus Are Quietly Stealing Your Resources

We are seeing a pattern repeat itself across nearly every large-scale Customer Communications Manag…
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Banner graphic comparing two enterprise customer communications platforms. The Quadient logo appears on the left and the OpenText logo on the right with the text “vs” between them. Below the logos, the headline reads: “Which CCM Does More for Your Business?” The background is a dark blue gradient typical of enterprise technology visuals. The image introduces a comparison between Quadient Inspire and OpenText CCM platforms used by organisations such as banks and insurers to manage large-scale customer communications.

Migration Made for You: Quadient vs OpenText Comparison. Which CCM Does More for Your Business?

You might assume that CMM migration begins the moment it appears in a company strategy document. Mo…
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Illustration of a stressed operations manager surrounded by CCM infrastructure, cloud, performance, integration, and vendor icons, representing operational friction in regulated communications.

How PaaS Enables Scalable & Controlled Customer Communication Operations in Regulated Industries 

09:15 – Compliance flags a mandatory disclosure update. One sentence across all contracts. 09…
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Comparison image showing AI tools (Grok, Claude logos) on the left versus accessibility solution (Inspire Adapt logo) on the right, with a universal accessibility symbol in the center and Quertum logo at the bottom, illustrating the contrast between AI-based and rule-based PDF accessibility approaches

AI and Automated PDF Accessibility in Regulated Industries: Opportunity or Trap?

Let’s imagine you are a Product Owner on a quiet Friday afternoon (or perhaps there’s n…
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Dark blue gradient cover image with the Quertum logo in the top right corner. On the left, minimal line-style illustrations show a customer profile, document, chat bubbles with heart icons, a magnifying glass, and a targeting symbol, representing data-driven, customer-centric communication and AI-enabled analysis. On the right, large white text reads: “Beyond the AI: How CCM Trends are Shaping the BFSI Customer Experience in 2025 and 2026.” The visual style is clean, modern, and technology-focused, emphasizing customer experience, personalization, and strategic direction in financial services.

Beyond the AI: How CCM Trends are Shaping the BFSI Customer Experience in 2026  

In 2025, customer experience initiatives shifted from a cost-cutting mindset to a customer-centric…
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Illustration comparing legacy digital systems with European accessibility standards. On the left, a laptop displays multiple error pop-ups, warning icons, and a disabled accessibility symbol, representing inaccessible legacy software. On the right, a blue circle with EU stars surrounds a simplified human figure, symbolizing compliance with European accessibility regulations. The word “VS” between them highlights the contrast, with the Quertum logo shown at the bottom.

Legacy CCM vs European Accessibility Act: Why to Initiate Migration in 2026?

In our last article we already unpacked how The European Accessibility Act (EAA) has fundamentally…
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