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Graphic by Quertum showing legacy CCM platforms like HP Exstream, Papyrus, DOPiX, Assentis, and Pitney Bowes with the message “True Cost of Legacy CCMs: How Obsolete Systems are Quietly Stealing Your Resources,” highlighting hidden operational costs in banking and insurance communication systems.

True Cost of Legacy CCMs: How Systems Like Exstream, DOC1, Assentis, DOPiX, Papyrus Are Quietly Stealing Your Resources

We are seeing a pattern repeat itself across nearly every large-scale Customer Communications Manag…
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Banner graphic comparing two enterprise customer communications platforms. The Quadient logo appears on the left and the OpenText logo on the right with the text “vs” between them. Below the logos, the headline reads: “Which CCM Does More for Your Business?” The background is a dark blue gradient typical of enterprise technology visuals. The image introduces a comparison between Quadient Inspire and OpenText CCM platforms used by organisations such as banks and insurers to manage large-scale customer communications.

Migration Made for You: Quadient vs OpenText Comparison. Which CCM Does More for Your Business?

You might assume that CMM migration begins the moment it appears in a company strategy document. Mo…
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Illustration of a stressed operations manager surrounded by CCM infrastructure, cloud, performance, integration, and vendor icons, representing operational friction in regulated communications.

How PaaS Enables Scalable & Controlled Customer Communication Operations in Regulated Industries 

09:15 – Compliance flags a mandatory disclosure update. One sentence across all contracts. 09…
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Comparison image showing AI tools (Grok, Claude logos) on the left versus accessibility solution (Inspire Adapt logo) on the right, with a universal accessibility symbol in the center and Quertum logo at the bottom, illustrating the contrast between AI-based and rule-based PDF accessibility approaches

AI and Automated PDF Accessibility in Regulated Industries: Opportunity or Trap?

Let’s imagine you are a Product Owner on a quiet Friday afternoon (or perhaps there’s n…
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Dark blue gradient cover image with the Quertum logo in the top right corner. On the left, minimal line-style illustrations show a customer profile, document, chat bubbles with heart icons, a magnifying glass, and a targeting symbol, representing data-driven, customer-centric communication and AI-enabled analysis. On the right, large white text reads: “Beyond the AI: How CCM Trends are Shaping the BFSI Customer Experience in 2025 and 2026.” The visual style is clean, modern, and technology-focused, emphasizing customer experience, personalization, and strategic direction in financial services.

Beyond the AI: How CCM Trends are Shaping the BFSI Customer Experience in 2026  

In 2025, customer experience initiatives shifted from a cost-cutting mindset to a customer-centric…
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Illustration comparing legacy digital systems with European accessibility standards. On the left, a laptop displays multiple error pop-ups, warning icons, and a disabled accessibility symbol, representing inaccessible legacy software. On the right, a blue circle with EU stars surrounds a simplified human figure, symbolizing compliance with European accessibility regulations. The word “VS” between them highlights the contrast, with the Quertum logo shown at the bottom.

Legacy CCM vs European Accessibility Act: Why to Initiate Migration in 2026?

In our last article we already unpacked how The European Accessibility Act (EAA) has fundamentally…
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A graphic showing a blue Word document icon with an accessibility symbol and a red warning triangle. The visual represents common accessibility errors in Word templates that lead to non-compliant PDFs. The title reads: “Top 15 Word Document Accessibility Mistakes That Could Cost Your Business in 2026,” alongside the Quertum logo.

Top 15 Word Document Accessibility Mistakes That Could Cost Your Business in 2026

Most inaccessible client facing PDFs are born from inaccessible Word documents. Your compliance tea…
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Graphic showing logos of SAS, Vueling, UBS, and AccessiBe on a dark background, representing high-profile organisations involved in digital accessibility controversies. On the right, the Quertum logo appears above a green label reading ‘Field Notes on Inclusion,’ followed by the title ‘Real Cases & Financial Impact of Digital Non-Accessibility.’ The design highlights real-world enforcement and financial risks related to accessibility failures.

Calculating the Accessibility Non-Compliance Costs: Real Cases & Financial Impact

“Accessibility penalties are not theoretical” – that what we hear from every news…
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A digital banner titled “Field Notes on Inclusion” by Quertum introduces a section on real-world accessibility projects. The main headline reads “EAA Compliance Examples: European Banks Accessibility Cases.” The background features a dark navy design with stylized purple file icons connected by white circuit-like lines, symbolizing digital communication and compliance systems.

EAA Compliance Examples: European Banks Accessibility Cases

Living in the business world, we are getting used to seeing the opportunities, when most people hav…
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