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Meet our Core Specialists and Expertise Providers

Experts and leaders in CX and CCM, sharing practical experience in enterprise communication, legacy migration, accessibility, automation, and regulated document workflows.

Before it became a trend.

Łukasz Szczepański

Chief Technology Officer

Łukasz Szczepański is Quertum’s Chief Technology Officer, with over 13 years of experience solving complex CCM problems in regulated enterprise environments. His work sits where technology strategy meets architecture, automation, cloud adoption, and practical delivery. He is especially focused on how AI can improve CCM productivity and personalisation without creating new governance problems. Because in this industry, faster only matters if it still works.

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Dominik Janusiewicz

Solution Architect

Dominik Janusiewicz is a Solution Architect specialising in custom CCM solutions, with over 10 years of experience delivering enterprise communication projects across different industries. His work focuses on Quadient Inspire, tailored development, automation, and making standard platform capabilities fit real business processes. He is interested in AI and automation where they remove repetitive work, not where they simply add another layer of complexity.

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Robert Sańko

Head of Professional Services

Robert Sańko leads Professional Services at Quertum and brings over 20 years of IT experience across Quadient Inspire, OpenText Exstream, CCM implementation, and legacy migration. He knows that the hardest part of migration is rarely the technology itself. It is deciding what the business actually needs, what should be rationalised, and which old habits should not be rebuilt in a newer system.

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Michał Makowski

Subject Matter Expert

Michał Makowski is a Subject Matter Expert with around 10 years of experience across document processing, Quadient Inspire Designer and Automation, Ruby, SQL, and accessibility-focused workflows. His work centres on making documents readable by systems, assistive technologies, and the people who depend on both. He brings a blunt but useful view to PDF accessibility: a document that opens is not the same as a document that works.

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Paweł Billewicz

Solution Designer and Architect

Paweł Billewicz experienced Solution Designer and Architect in Customer Communication Management, specialising in legacy transformation and scalable Quadient Inspire-based architectures. His work helps organisations move from fragmented, ageing communication systems to structured CCM environments that can support compliance, integration, and future change. Outside work, the same practical instinct shows up in IoT projects, woodworking, motorcycling, gaming, and fixing everyday problems before they become annoyingly permanent.

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Mirosław Kasendra

Solution Architect and Subject Matter Expert

Mirosław Kasendra is a Solution Architect and Subject Matter Expert with over 10 years of experience in CCM, Quadient Inspire, automation, integration, and enterprise-grade PaaS environments. His work covers solution architecture, workflow automation, API and file-based integrations, advanced data processing, and managed CCM platforms built on cloud infrastructure such as Microsoft Azure. He focuses on reducing operational complexity for clients, so they can concentrate on content, messaging, and customer experience instead of infrastructure mechanics.

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Our Mission

Simplifying and modernising Customer Communication Management for businesses.

Quertum brand logo with word 'quertum'

We realise that utilising complex solutions and software for Customer Communication Management can be challenging, often leading to hesitation about making the right decisions in the path toward Digital Transformation. We ensure that software like Quadient provides maximum benefit for your business. By complying with industry-related standards, including GDPR, ISO and Accessibility, we deliver services, solutions and products that meet market needs, ensuring a secure and future-proof tomorrow.

Whether you choose PDF Accessibility Implementation or Quadient Integration or would like your independent Quadient PaaS solution, our team stands ready to guide you every step of the way, empowering your business to thrive in an ever-evolving digital landscape. We help to squeeze maximum from your investment to Quadient CCM, making this solution a superpower to drive your business constantly.

Let’s drive your
Digital Transformation Together.

Schedule a free consultation with our team to explore how we can help you achieve your goals.

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About Quertum

Quertum is Polish Digital Transformation company based in Warsaw with the biggest Quadient Consulting team in Europe. With regional offices in the UK, Poland and Finland, our team delivers Tailored Customer Communication solutions, PDF Accessibility and Data Migration services for your niche and market, speaking 8 of the most popular European languages to ensure effective communication and localisation.

Quertum is a Silver Partner of Quadient, offering expert solutions and services to help businesses optimise their customer communication and document management.

We proudly serve clients and implements projects in 15 European countries. In 2023, we expanded our presence to new markets such as Germany, Ireland, and the Netherlands, where we have successfully implemented our advanced digital solutions, strengthening our position as an industry leader.

Our team brings a wealth of experience, expertise, and passion to the table, ensuring that our clients receive the best possible service and Customer Communication Management solutions. We can help you to deliver personalised, connected, and compliant omnichannel experiences for your customers.

Feel free to dive in to our Case Studies and be sure in Quertum reliability. You have a problem – we create a solution!

No matter the size of your business, we offer digital transformation solutions designed to streamline your workflow and drive full business digitalization.

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We’re Here to Help: Connect with Us and Experience the Power of Seamless Communication

Have any questions or feedback? Our team of experts is here to guide and support you every step of the way. Whether you need more information about our products or require technical assistance, we’re just a message or call away.

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Our latest news, customers stories, brochures and white papers

Learn more to get broader vision on quality Customer Communication Management

Graphic by Quertum showing legacy CCM platforms like HP Exstream, Papyrus, DOPiX, Assentis, and Pitney Bowes with the message “True Cost of Legacy CCMs: How Obsolete Systems are Quietly Stealing Your Resources,” highlighting hidden operational costs in banking and insurance communication systems.

True Cost of Legacy CCMs: How Systems Like Exstream, DOC1, Assentis, DOPiX, Papyrus Are Quietly Stealing Your Resources

We are seeing a pattern repeat itself across nearly every large-scale Customer Communications Manag…
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Banner graphic comparing two enterprise customer communications platforms. The Quadient logo appears on the left and the OpenText logo on the right with the text “vs” between them. Below the logos, the headline reads: “Which CCM Does More for Your Business?” The background is a dark blue gradient typical of enterprise technology visuals. The image introduces a comparison between Quadient Inspire and OpenText CCM platforms used by organisations such as banks and insurers to manage large-scale customer communications.

Migration Made for You: Quadient vs OpenText Comparison. Which CCM Does More for Your Business?

You might assume that CMM migration begins the moment it appears in a company strategy document. Mo…
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Illustration of a stressed operations manager surrounded by CCM infrastructure, cloud, performance, integration, and vendor icons, representing operational friction in regulated communications.

How PaaS Enables Scalable & Controlled Customer Communication Operations in Regulated Industries 

09:15 – Compliance flags a mandatory disclosure update. One sentence across all contracts. 09…
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