Quadient Inspire Deployment on Azure: PaaS Implementation and Template Migration for a Insurance Company

Quadient Inspire deployment has become a critical step for insurers aiming to stay competitive in a market that demands scalability, efficiency, security, and compliance. Falling short in any of these areas can quickly erode customer trust and expose companies to regulatory risks. For a leading Dutch insurance group, these challenges surfaced when business-critical communications relied on an outdated setup without a dedicated production environment — creating operational risks, compliance gaps, and costly inefficiencies.

Over time, fragmented document templates and manual approval loops slowed communication, increased compliance risks, and weakened brand consistency. The insurer needed not just a new tool, but a controlled, scalable environment that could keep pace with customer expectations and regulatory change.

To address these challenges, the Dutch industry expert Impress BV partnered with Quertum. By combining Quertum’s proven expertise in Microsoft Azure, Quadient Inspire deployment, data migrations frameworks, Single Sign-On, Terraform, and DevOps automation with the Impress’s strong market presence and unique designing experience, we built a secure, scalable, and fully compliant Customer Communication Management (CCM) environment. As a result, the company gained a future-ready Platform-as-a-Service that empowers the business, eliminates risk both for operational, customer success and customer care teams, and ensures every interaction is reliable, compliant, and disruption-free.

Read the scope below to see how it not only became possible, but also brought significant benefits to the end customer.

The client is a reliable insurance company, which is based in the Netherlands. They needed an extensive, flexible, and reliable Customer Communication solution that would allow them to: 

• Create processes for promoting content and code across environments without disruptions. That means implementing a controlled, automated pipeline that ensures every change, from template updates to code adjustments — moves seamlessly from development to production, reducing downtime and human error.
• Manage large volumes of customer communications consistently and across multiple channels with no downtime. For example, the insurer previously struggled to send files larger than 10 MB. The new infrastructure ensures stable, high-volume processing for both digital and physical communications, regardless of document size or delivery channel.
• Integrate and synchronise development, testing, acceptance, and production environments to operations and reduce manual processes. Previously, there was no way to centrally manage or update communications. With the new setup, all environments are synchronised and automated, ensuring version control, consistency, and full operational transparency.
• Establish dedicated testing environments to ensure flawless performance and quality assurance before deployment.
• Achieve 100% GDPR and DORA compliance and integrate secure authentication methods such as Azure SSO authentication with their existing Azure infrastructure.

Meeting these requirements demanded more than just incremental improvements — it called for a structured and secure Quadient Inspire deployment on Azure. This approach ensured the insurer could handle high communication volumes without disruption, stay fully GDPR-compliant, and empower both IT and business teams with a scalable, future-ready environment.

Specific Pain Point of Quadient PaaS Implementation: Lack of a Dedicated Production Environment

One of the critical challenges the client faced was the absence of a dedicated production environment.

Because of this, changes to documents and processes were made directly in the live environment, which leads to:

• Operational risks due to deploying untested code.
• Service disruptions while making updates directly in production.
• Data inconsistencies without separate testing and development environments.
• Increased risk of exposing sensitive customer data and breaching GDPR compliance requirements.

Details in a Nutshell:

• Service Delivered: Platform as a Service (PaaS)
• Project Duration: September 2024 – January 2025
• Key Partner: Impress BV
• Technological Stack: Microsoft Azure, Quadient Inspire, DevOps Automation Tools, Single Sign-On (SSO), Terraform and Impress Digital Vault
  

Technical Implementation of Quadient Inspire Deployment

The project started with the deployment of four virtual machines, each dedicated to development, testing, acceptance, and production environments. We provisioned them using Terraform, which ensured consistency and repeatability across the setup. To strengthen reliability, our team configured automated backups with Azure run books, providing both data protection and rapid recovery. In addition, we automated domain certificate renewals, which reduced manual maintenance risks.

Next, we built a robust code and content promotion pipeline that allowed seamless transitions across environments. This streamlined workflow eliminated manual bottlenecks and guaranteed reliable deployments. Furthermore, we peer-connected the virtual machines and integrated their networks into Quertum’s main network—serving as the entry point for multiple projects and enhancing overall collaboration.

Our team installed all necessary Quadient Inspire components, including silent installers for Designer Interactive. We also migrated more than 40 templates and associated processes from the client’s legacy setup to the new Azure infrastructure.

To secure the system, we configured the application gateway and enabled Single Sign-On (SSO) for authentication. Meanwhile, we synchronised all environments with the client’s Azure infrastructure to ensure smooth integration. Finally, we carried out extensive validation and testing to confirm that every template functioned correctly and that the promotion pipeline operated flawlessly throughout the deployment.

To complement the Inspire environment, the insurer integrated Impress Digital Vault, a secure document-delivery platform that ensures confidential communication with customers.

Execution Steps:

While addressing critical business risks such as service continuity, data security, and compliance, Quertum team created the Azure environment from scratch. Each step was designed to mitigate potential disruptions, ensuring that client’s operational activities would remain unaffected during the migration. Moreover, the structured approach guaranteed that all environments were synchronised, robust testing was conducted at every phase, and the final production rollout was seamless and secure.

1. Azure Environment Configuration
2. Inspire Installation and Configuration
3. Pilot Migration
4. Internal Testing
5. Integration of Impress Digital Vault for secure document delivery
6. User Acceptance Testing (UAT) After Pilot Migration
7. Final Migration
8. Creation of Code and Content Promotion Processes
9. Final Internal Testing
10. Final UAT
11. Go-Live and Project Closure

Unique Value from Quadient Inspire Deployment:

Quertum team fully managed the infrastructure including synchronisation, certificates, templates, and CRM endpoint integration. The transition to production was completed without a single issue, an achievement that impressed the client. 

By providing dedicated PaaS development for insurance and finance companies, Quertum created separate development, testing, acceptance, and production environments. Therefore, the client could thoroughly test all changes before deployment.

Key Results

100% GDPR Compliance

Single-Sign-On implementation

Full Azure Automation

Zero downtime & seamless migration to production