Legacy System Migration: from DOPiX to Quadient

As sooner companies realize the need to modernize, the more chances they have to keep and raise its market share. But what to do, if maintenance of your outdated system is not only expensive, but also has no chances for decent support — both for internal and customer-oriented processes. It’s a clear symptom of a migration from legacy need.

DOPiX (Document Platform in eXcellence), a Customer Communication Management solution, has been widely adopted, particularly in the German-speaking regions. Notably, it serves 75% of the top 30 German insurance companies, including prominent firms like Generali, ERGO and AXA. 

Quadient (formerly Neopost) acquired DOPiX through the acquisition of ICON Systemhaus GmbH, the German leader in Customer Communication Management (CCM), in June 2016.  This acquisition enabled Quadient to strengthen its CCM offering, especially in the German-speaking market, where DOPiX was widely used by major insurance companies and financial institutions.

Last news about maintenance suspension for DOPiX changed the game for a significant number of Germany, Austria, Switzerland and Liechtenstein insurance and financial companies. With some updated news, DOPiX support is prolonged up to December 2026, which gives more time to make a proper migration to Quadient Inspire.

Background of the Data Migration Project

Our client, a leading insurance group from Wiesbaden, Germany, was deeply reliant on a highly customized DOPiX environment — built over decades with thousands of documents, inconsistent templates and embedded logic difficult to decipher.

Their concerns mirrored what we hear across the industry:

• “DOPiX is built on obsolete architecture — we can’t find developers who know it anymore.”
• “We’re risking non-compliance because the platform lacks modern controls and traceability.”
• “Business users can’t adapt documents without relying on IT every time.”
• “We can’t afford downtime—but we can’t afford to wait, either.”

Business Challenges in Case of Legacy Systems

Displayed as a complex of requirements, which incompletion of them means to be churned by evolving market with following risks:

1. DOPiX is approaching the end of its maintenance lifecycle, with official support ending in December 2026. Continuing to rely on it exposes the organization to growing operational and compliance risks.
   
2. There is a rapidly shrinking pool of developers familiar with DOPiX architecture, making it difficult to maintain, scale or troubleshoot the system.
   
3. The legacy platform lacks the modern governance features required to meet today’s regulatory standards, including auditability, data handling and secure delivery.
   
4. Business users are unable to independently update or manage document templates, relying heavily on IT teams for even basic adjustments.
   
5. The system contains thousands of templates developed over years with inconsistent logic, lack of naming conventions and no lifecycle governance, making clean-up and migration extremely complex.

Project Goals

Targeting migration, the business wasn’t just betting on system optimization. Beyond simply replacing old technology, the project focused on preserving business-critical output, enabling non-technical users and laying the groundwork for long-term agility and compliance.

1. Risk Mitigation: Decommission DOPiX before end‑of‑life without operational disruption.
   
2. Seamless Document Transition: Reproduce business‑critical documents in Inspire, retaining output accuracy while introducing structural enhancements.
   
3. Business‑User Empowerment: Enable non‑technical teams to manage templates with minimal IT dependency.
   
4. Governance and Quality Assurance: Ensure compliance-readiness and maintain audit trails for all communications.

Technical Migration Execution

To deliver a smooth and risk-free migration, we brought together a dedicated team of senior developers, who are trained in DOPiX and fully specialized in Quadient Inspire, alongside experienced solution architects, migration specialists and quality control professionals.

Together with the client, we defined the full scope and testing plan during joint workshops. Sprint by sprint team successfully migrated more than 1200 documents, created in decades and more are on a way. 5000 will be migrated in total. Each sprint follows a consistent rhythm: planning, development, peer reviews, quality checks and sprint reviews.

Here’s how the workflow unfolded and will be executed:

1. We begin by aligning on the overall migration scope, defining template complexity levels (simple, medium, complex) and establishing how validation of templates and test data will be handled. This setup phase is revisited as new document batches are in preparation for migration.
   
2. Sprint planning and backlog setup take place continuously — each time a new set of templates and test data is transferred to the Inspire environment. This marks the start of a new development cycle, always followed by template and data validation to ensure readiness.
   
3. Refinement and enhancement in Quadient Inspire is performing repeatedly across sprints. Developers carefully rebuild each template with improved structure and functionality, mirroring the business intent of the original DOPiX documents.
   
4. Every migrated document goes through repeated rounds of internal testing, peer review, and quality control. This process ensures accuracy and consistency and it’s applied in every sprint to every new batch of templates.
   
5. Following internal approval, documents repeatedly enter external QA and user acceptance testing (UAT) conducted by the client. Each cycle of UAT feeds into refinement and approval for production release, forming a loop that continues until full migration is complete.

Results: now and future

• Around 1274 templates are already migrated to Quadient Inspire
• 150+ documents are live and in production (in use)

Final goal: 5,000+ documents migration by Q4 2027

Benefits and Achieved:

• Risk averted by preemptively replacing unsupported DOPiX
• Business users empowered via modern, intuitive interface
• Improved governance and compliance control
• Scalable, maintainable structure for future updates

Value, Uniqueness and Long-lasting Migartion Result

It is a mission-critical transformation tailored to the client’s specific challenges. What makes this project stand out isn’t just the scale or complexity, but how we approach it: with precision, empathy for the business context, and a rare blend of legacy and modern system expertise.

The client didn’t need a cosmetic re-skin, but they needed a way to carry forward the business value embedded in thousands of DOPiX templates, without compromising performance or compliance. 

Quertum team translated the intent. Every document migrated will be retaining its purpose, structure and output fidelity, while gaining clarity, maintainability and alignment with modern standards. This project demand a deep understanding of DOPiX’s intricacies, the discipline to recreate business logic inside Quadient Inspire and the structure to deliver it all without disruption.

For our client, this migration is about modernizing with confidence and avoiding system & penalty risks, preserving operational continuity, empowering their teams and staying future-ready in a rapidly evolving market.

Ready to Future-Proof Your Communication Systems?

Don’t wait until support runs out or compliance risks escalate. Whether you’re navigating away from DOPiX or any other legacy platform, Quertum brings the expertise, structure and precision to deliver seamless migrations—without disruption, without compromise.

Let’s talk about your migration path. Learn more on our Migration from Obsolete platforms page