A Comprehensive Digital Archive Transforms Document Management for a Leading Nordic Energy Company

A leading Nordic energy company provides comprehensive energy solutions to over 500,000 customers, spanning both B2C and B2B sectors. Managing an astounding 30 million documents annually—including invoices, contracts, and price letters—the company ensures smooth and efficient operations through its advanced document management system.

With a popular 24/7 extranet service, their customers enjoy the convenience of viewing their documents anytime, anywhere. This digital platform not only enhances customer satisfaction by providing immediate access to essential information but also streamlines the company’s internal processes, allowing for efficient document retrieval and management.

Unified Archiving Solution

Facing challenges with fragmented systems and the need to improve both customer satisfaction and internal efficiency, the company sought a robust, future-proof solution to consolidate its document management and compliance needs. The company aimed to unify all archiving requirements into a single system, reduce internal process costs, ensure compliance with legal standards, and improve overall process efficiency.

The implementation of a comprehensive document management solution was instrumental in overcoming these challenges. The company’s transition to a digital archive resulted in a unified document system, a significant reduction in customer service inquiries, ensured compliance with legal regulations, and provided an intuitive, easy-to-use platform for internal training and support. This partnership has positioned the company for continued success and customer satisfaction, solidifying its status as an industry leader.

Transforming Document Management

The leading Nordic energy company, chose a comprehensive document management system to address their document management and compliance needs. The solution delivered a transformative impact on the company’s operations by consolidating all documents into one system, eliminating silos, and simplifying management. The introduction of a 24/7 web portal significantly boosted customer satisfaction, with tens of thousands of API calls daily as customers accessed their invoices and contracts. This web portal led to a marked decrease in customer service inquiries, reducing headcount and operational costs.

The solution’s robust document lifecycle management ensured full compliance with legal and GDPR requirements. Additionally, the intuitive user interface made training new employees quick and easy. The document management solution provider also gave ‘train the trainer’ sessions, ensuring internal support was always available.

A Solution That Yields Unparalleled Benefits

In a transformative move, the leading Nordic energy company partnered with the digital archive provider, yielding substantial benefits across their operations. The transition brought significant time savings, enabling quick and easy access to the right documents. Concurrently, cost savings were realized through a reduced need for customer service personnel and enhanced process efficiency.

The provider’s solution ensured regulatory compliance by managing all documents in accordance with GDPR and other legal requirements. Moreover, the implementation of a 24/7 web portal considerably enhanced customer satisfaction, providing unparalleled convenience.

Overall, the partnership with the archive provider not only streamlined internal processes but also elevated customer experience to new heights. By solidifying their position as an industry leader, the company successfully improved document management, operational efficiency, and customer satisfaction.