Quadient Inspire Interactive Migration on Azure: Accessibility Implementation and Inspire Scaler Integration for a Dutch Healthcare Insurer

For healthcare insurers the annual policy renewal season is the ultimate stress test. It shows a critical operational threshold where millions of personalised documents must be generated with absolute precision in a strictly limited timeframe. This is how the story behind our partner Impress client began — with no operational slack and a renewal deadline that could not move.

Facts Summary

Client: Leading healthcare insurance company in the Netherlands

Service Delivered: Azure-hosted Quadient Inspire environment setup, migration from Quadient Inspire Designer to Inspire Interactive, template rationalisation, accessibility implementation, and Scaler integration with Impress Connect.

Project Duration: June – November 2025

Challenge: Facing the renewal deadline, the client was constrained by a rigid legacy infrastructure that was becoming unmanageable due to 3 structural bottlenecks:

• Strong IT Dependency: Every minor change to a policy, such as last-minute pricing tweaks or regulatory disclaimers, required a technical request to developers. However, business teams knew what needed to change but had to wait in an IT queue to execute it.
• Inefficient Workflow: The team relied exclusively on Quadient Inspire Designer — the core tool for creating document templates and communication workflows in Quadient CCM. While Designer is a powerful tool for technical development, using it for day-to-day business edits is inefficient and blocks agility. The business needed a way to manage content without touching the code.
• The Compliance Gap: New EU directives required every PDF to be fully accessible and EAA compliant, a capability the existing setup lacked.

To avert operational risks, the client’s primary partner, Impress BV, envisioned a solution: moving the infrastructure to the cloud and empowering business users with Quadient Inspire Interactive.

To execute this complex architectural shift, they engaged Quertum for our specialised engineering expertise and deep Quadient Development experience. In a high-velocity sprint spanning June to November, we re-engineered their workflow onto Microsoft Azure.

The objective was complex: move the infrastructure to the cloud, enable independent content management, and seamlessly integrate with Impress Connect, a modern digital delivery platform, all without disrupting the critical renewal cycle.

The Solution: Engineering Autonomy and Speed

We approached this not as a simple “rehost” migration, but as a complete re-engineering of the document production lifecycle. The existing environment was not just outdated — it structurally limited operational agility. Moving the same architecture to the cloud would have preserved the same bottlenecks.

1. Infrastructure: Building a Resilient Azure Foundation

Autonomy means nothing if the system crashes under load. Instead of retrofitting on-premise servers, we provisioned a dedicated cloud environment in Microsoft Azure.

This required precise architectural decisions. We configured secure networking between the Quertum Azure tenant and the Impress Connect external ecosystem, which ensured strict data isolation for sensitive medical records while maintaining the high performance necessary to handle massive spikes in volume. By leveraging our Quadient Inspire Deployment on Azure expertise, we created a foundation capable of absorbing the renewal season’s pressure without performance degradation.

2. Workflow: From “IT-Dependent” to “Business-Led”

Migrating to Quadient Inspire Interactive was the key to unlocking agility, but simply moving old templates to a new system would have been a mistake.

We performed a comprehensive template rationalisation. Our engineers broke down monolithic, legacy templates into atomic, reusable components. This allowed us to deploy a hybrid workflow:

• Technical Teams maintain the complex data logic and structure in Designer.
• Business Teams use the web-based Interactive interface to edit text, update clauses, and approve content instantly.

This shift eliminated the “ticket fatigue.” Marketing and Product teams gained full control over their messaging, reducing the time-to-market for changes significantly.

3. “Shift-Left” Compliance Implementation

Meeting the new accessibility standards was non-negotiable. Rather than treating compliance as a post-processing step, which is computationally expensive and error-prone, we integrated it into the core architecture.

We implemented WCAG 2.1 AA and PDF/UA standards directly at the template level. Logical reading orders, tagging, and artifact handling are now generated automatically by the Inspire engine. This ensures that 100% of documents are compliant by default, removing the operational burden from the product team, a strategy mirrored in our work on EAA-ready Document Communications for Banking.

4. Orchestration: The Nervous System

To unify these components, we configured automation workflows in Quadient Inspire Scaler. This engine acts as the orchestrator, automating the data flow from ingestion to the final handoff to Impress Connect for archiving and distribution.

The Outcome

The project was delivered on time for the renewal season, transforming a legacy bottleneck into a modern, cloud-native content factory. The shift in infrastructure and workflow delivered measurable impact.

As the client’s product lead noted regarding the new system’s performance:

“Generating samples, print streams, and archive output became significantly faster. Based on our performance observations, the processing speed has effectively increased by 2x.”

– Says Head of Operations

The Hidden ROI & Partnership Mechanics

Beyond speed, the strategic approach delivered critical cost efficiency. Building accessibility directly into the migration phase, rather than treating it as post-migration remediation, saved over 90% of compliance costs. This turned a mandatory regulatory burden into a streamlined, cost-effective process.

Success was also driven by a clear separation of concerns. While Impress managed client relations and the delivery platform, Quertum served as the “technical backbone”, handling the complex Azure-Inspire ecosystem. Unlike generalist partners, our combined expertise in both cloud infrastructure and CCM platforms eliminated the integration blind spots that typically derail such hybrid projects.

Key Results

Processing performance doubled after implementation, enabling faster document generation and shorter production cycles.

The platform ensured uninterrupted operation during peak periods, with 0 downtime in the critical processing window.

Customer communications fully comply with GDPR and EAA requirements.

Automation and centralized management reduced compliance-related operational costs by more than 90%.

And last, but not least, operations teams gained direct control over communication updates, reducing IT dependency and enabling faster, safer production changes.

What’s Next?

Regulatory deadlines and legacy systems are constant challenges for enterprise leaders. To understand how we handle complex modernisation projects for other financial institutions, explore our Legacy System Migration Case Study.