Legacy System Migration: from DOPiX to Quadient Inspire

As sooner companies realize the need to modernize, the more chances they have to keep and raise its market share. But what to do, if maintenance of your outdated system is not only expensive, but also has no chances for decent support — both for internal and customer-oriented processes. It’s a clear symptom of a legacy system migration is on demand.

DOPiX (Document Platform in eXcellence), a Customer Communication Management solution, has been widely adopted, particularly in the German-speaking regions. Today, 75% of the top 30 German insurance companies rely on DOPiX, including Generali, ERGO, and AXA.

Quadient (formerly Neopost) acquired DOPiX through the acquisition of ICON Systemhaus GmbH, the German leader in Customer Communication Management (CCM), in June 2016.  This acquisition enabled Quadient to strengthen its CCM offering, especially in the German-speaking market, where DOPiX was widely popular within major insurance companies and financial institutions.

Last news about maintenance suspension for DOPiX changed the game for a significant number of Germany, Austria, Switzerland, and Liechtenstein insurance and financial companies. With some recent news, DOPiX support is prolonged up to December 2026, which gives more time to make a proper legacy system migration to Quadient Inspire.

Background of the Data Migration Project

Our client, a leading insurance group from Wiesbaden, Germany, was deeply reliant on a highly customized DOPiX environment — built over decades with thousands of documents, inconsistent templates and embedded logic difficult to decipher.

Their concerns mirrored what we hear across the industry:

• “DOPiX is built on obsolete architecture — we can’t find developers who know it any more.”
• “We’re risking non-compliance because the platform lacks modern controls and traceability.”
• “Business users can’t adapt documents without relying on IT every time.”
• “We can’t afford downtime—but we can’t afford to wait, either.”

Business Challenges in Case of Legacy Systems Migration

Displayed as a complex of requirements, which incompletion of them means to be churned by evolving market with following risks:

1. DOPiX nears the end of its maintenance lifecycle, with official support ending in December 2026. Continuing to rely on it exposes the organization to growing operational and compliance risks.
   
2. There is a rapidly shrinking pool of developers familiar with DOPiX architecture, making it difficult to maintain, scale or troubleshoot the system.
   
3. The legacy platform lacks the modern governance features required to meet today’s regulatory standards, including auditability, data handling and secure delivery.
   
4. Business users are unable to independently update or manage document templates, relying heavily on IT teams for even basic adjustments.
   
5. The system contains thousands of templates developed over years with inconsistent logic, lack of naming conventions and no lifecycle governance, making clean-up and migration extremely complex.

Data Migration Project Goals

Targeting migration, the business wasn’t just betting on system optimization. Beyond simply replacing old technology, the project focused on preserving business-critical output, enabling non-technical users and laying the groundwork for long-term agility and compliance.

1. Risk Mitigation: Decommission DOPiX before end‑of‑life without operational disruption.
   
2. Seamless Document Transition: Reproduce business‑critical documents in Inspire, retaining output accuracy while introducing structural enhancements.
   
3. Business‑User Empowerment: Enable non‑technical teams to manage templates with minimal IT dependency.
   
4. Governance and Quality Assurance: Ensure compliance-readiness and maintain audit trails for all communications.

Technical Execution of the Legacy System Migration

To deliver a smooth and risk-free migration, we assembled a dedicated team of senior developers trained in DOPiX and fully specialized in Quadient Inspire, working alongside experienced solution architects, migration specialists, and quality control professionals.

Together with the client, we defined the full scope and testing plan during joint workshops. Sprint by sprint team successfully migrated more than 1200 documents, created in decades and more are on a way. 5000 will be migrated in total. Each sprint follows a consistent rhythm: planning, development, peer reviews, quality checks and sprint reviews.

Here’s how the team designed and executes the workflow:

1. We start by aligning on the overall migration scope, defining template complexity levels (simple, medium, complex), and setting up validation rules for templates and test data. As new document batches are prepared for the legacy system migration, we revisit this setup phase to ensure consistency and readiness.
   
2. The team continuously plans sprints and updates the backlog whenever they transfer a new set of templates and test data to the Inspire environment. Each transfer starts a new development cycle, which the team follows with template and data validation to ensure readiness.
   
3. Refinement and enhancement in Quadient Inspire is performing repeatedly across sprints. Developers carefully rebuild each template and improved structure and functionality, mirroring the business intent of the original DOPiX documents.
   
4. The team reviews every migrated document through repeated rounds of internal testing, peer review, and quality control. This rigorous process guarantees accuracy and consistency, and the team applies it in every sprint to each new batch of templates.
   
5. After internal approval, the client conducts external QA and user acceptance testing (UAT) on each document. Every UAT cycle drives further refinement and approval before production release, creating a loop that continues until the full migration is complete.

Results of the Migration Process: Now and future

• The team has already migrated around 1,274 templates to Quadient Inspire.
• More than 150 documents already run live in production.

Final goal: 5,000+ documents migration by Q4 2027

Benefits and Achievements:

• Averted risk by replacing unsupported DOPiX before end-of-life
• Empowered business users with a modern, intuitive interface
• Strengthened governance and compliance through built-in controls
• Enabled scalability and maintainability for future updates

Value, Uniqueness and Long-lasting Legacy System Migration Result

This project represents a mission-critical transformation tailored to the client’s specific challenges. It stands out not only because of its scale and complexity but also because of how we approached it—with precision, empathy for the business context, and a rare blend of legacy and modern system expertise. The client did not want a cosmetic re-skin; they needed a solution that carried forward the business value embedded in thousands of DOPiX templates while preserving both performance and compliance.

The Quertum team translated the client’s intent with precision. Every migrated document retains its purpose, structure, and output fidelity, while gaining clarity, maintainability, and alignment with modern standards. This project demands a deep understanding of DOPiX’s intricacies, the discipline to recreate business logic inside Quadient Inspire, and the structured approach to deliver it all without disruption.

For our client, this legacy system migration is about modernizing with confidence and avoiding system & penalty risks, preserving operational continuity, empowering their teams and staying future-ready in a rapidly evolving market.

Ready to Future-Proof Your Communication Systems?

Don’t wait until support runs out or compliance risks escalate. Whether you’re navigating away from DOPiX or any other legacy platform, Quertum brings the expertise, structure, and precision to deliver seamless migrations — without disruption, without compromise.

Let’s talk about your migration path. Learn more on our Migration from Obsolete platforms page